In This Policy
1. Who We Are
This Privacy Policy applies to the 888games platform, accessible at 888games.ws and operated by the 888games group. 888games is an online gaming platform serving players in Pakistan, offering live casino, sports and cricket betting, virtual sports, card games, roulette, and related gaming products.
For all purposes related to this Privacy Policy, 888games is the data controller — meaning we are the organisation responsible for deciding how your personal data is collected, stored, and used. If you have any question about how 888games handles your personal information, you can contact the 888games Data Team at support@888games.ws with the subject line "Privacy Request".
This policy applies to all registered 888games members in Pakistan, all visitors to the 888games website whether registered or not, and all individuals who contact 888games support regardless of whether they have an account. By using the 888games platform in any capacity, you acknowledge this Privacy Policy.
2. Personal Data We Collect
888games collects personal data in three main ways: data you provide directly during registration and account management, data generated automatically through your use of the platform, and data we receive from third-party payment providers during transaction processing. The specific categories are as follows.
2.1 Data You Provide Directly
- Account registration: Full name, Pakistani mobile number, email address, date of birth, city/province.
- Identity verification: CNIC number, copy of CNIC or other identity document, date of birth confirmation.
- Payment information: Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT, or masked card details for Visa/Mastercard transactions. Full card numbers are never stored by 888games — they are processed by PCI-DSS certified payment processors.
- Support interactions: Any information you provide when contacting 888games customer support via live chat, WhatsApp, or email.
- Responsible gaming tools: If you set deposit limits, cooling-off periods, or self-exclusion, the parameters you specify are stored to enforce your chosen restrictions.
2.2 Data Collected Automatically
- Device and browser information: IP address, device type, operating system, browser type and version, screen resolution.
- Session data: Login timestamps, session duration, pages visited, games accessed, betting history.
- Transaction logs: Deposit and withdrawal records including amounts, timestamps, and payment method identifiers.
- Game logs: Full bet history, game results, and win/loss records for all games played on 888games.
- Cookies and similar technologies: Described separately in Section 8.
2.3 Data from Third Parties
When you make a deposit or withdrawal, the relevant payment provider (such as Easypaisa, JazzCash, or your bank) confirms the transaction outcome to 888games. This confirmation includes the transaction amount, timestamp, and your registered name with the payment provider, which 888games uses to verify payment method ownership. 888games does not receive your mobile wallet PIN or bank password from any payment provider.
888games does not collect or store sensitive personal data such as biometric information, religious beliefs, political opinions, or health data. The only sensitive-adjacent data we hold is date of birth (for age verification) and CNIC details (for identity verification), both of which are held under strict access controls.
3. How 888games Uses Your Personal Data
Every use of your personal data at 888games is tied to a specific purpose. We do not use data in ways you would not reasonably expect given the nature of the 888games service. The main purposes are:
| Purpose | Data Used |
|---|---|
| Account creation & management | Name, mobile, email, date of birth, city |
| Age & identity verification | CNIC, date of birth, identity document copy |
| Processing deposits & withdrawals | Payment method details, transaction logs |
| Providing gaming services | Bet history, game logs, session data |
| Customer support | Account details, support chat history |
| Fraud & security monitoring | IP address, device data, transaction patterns |
| Responsible gaming enforcement | Bet history, deposit totals, limit settings |
| Legal & regulatory compliance | Identity data, transaction records, game logs |
| Service improvement (anonymised) | Aggregated, non-identifiable usage statistics |
| Marketing (opt-in only) | Mobile number or email — only if opted in |
The important distinction in the last row is that marketing is opt-in only. If you have not actively chosen to receive promotional communications from 888games, we will not send them. Transactional communications — deposit confirmations, withdrawal notifications, account security alerts — are sent regardless of marketing preferences because they are part of the core service.
4. Legal Basis for Processing
888games processes personal data on the following legal grounds:
- Contractual necessity: Processing required to provide the 888games service you signed up for — account management, payment processing, game provision, and customer support.
- Legal obligation: Processing required to comply with applicable laws — including identity verification, anti-money laundering checks, age verification, and retention of transaction records for the periods required by regulation.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised service improvement analytics, where these interests are not overridden by your data protection rights.
- Consent: Processing for optional purposes — specifically marketing communications — only where you have given freely given, informed, and revocable consent.
5. Who 888games Shares Your Data With
888games shares personal data with third parties only where necessary to deliver the service or comply with legal obligations. We do not sell data, and we do not share data with third parties for their own marketing purposes. The categories of recipients are:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT partner banks, and Visa/Mastercard processing networks — only the minimum data required to process the specific transaction.
- Identity verification providers: Third-party services used to verify CNIC authenticity and confirm identity against public records databases, where required for account verification.
- Fraud prevention services: Third-party fraud detection platforms that analyse transaction and behavioural patterns to identify suspicious activity. These providers operate under strict data processing agreements with 888games.
- Regulatory and law enforcement authorities: Where 888games is legally required to disclose data — for example, in response to a valid legal order or as part of an anti-money laundering report required by applicable regulation.
- IT service providers: Hosting, security, and platform maintenance providers who process data on behalf of 888games under binding data processing agreements that restrict their use of the data to performing their service for 888games only.
Every third party that handles personal data on behalf of 888games is required to sign a data processing agreement that prohibits them from using the data for any purpose other than delivering their specific service to 888games. No third party we work with is permitted to use your data for their own marketing or commercial purposes.
6. How 888games Protects Your Data
Data security at 888games is treated as an operational priority, not a policy checkbox. The key technical and organisational measures in place include:
- Encryption in transit: All data transmitted between your device and 888games servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to every page of the 888games platform, not just login or payment screens.
- Encryption at rest: Personal data stored in 888games databases is encrypted at rest using AES-256 encryption. This ensures that even if storage infrastructure were compromised, the data would be unreadable without the encryption keys.
- Access controls: Strict role-based access controls ensure that 888games staff can only access personal data relevant to their specific job function. A customer support agent can access account details to help you with a query, but cannot access payment processing systems. Access permissions are reviewed quarterly.
- Access logging: All access to personal data by 888games staff is logged and regularly audited. Unauthorised or unusual access patterns trigger automatic alerts to the security team.
- Penetration testing: The 888games platform is subject to regular independent security penetration testing. Any vulnerabilities identified are remediated within defined timelines based on severity.
- Incident response: 888games maintains a documented data breach response procedure. In the event of a breach that poses risk to player data, affected players will be notified promptly and appropriate authorities will be informed as required.
7. How Long We Keep Your Data
888games retains personal data for the minimum period necessary for the purpose it was collected, or for the period required by applicable law, whichever is longer. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years | AML / regulatory requirement |
| Transaction records | 7 years from transaction date | Financial record-keeping obligation |
| Bet & game history | 5 years from date of play | Dispute resolution & responsible gaming |
| Support chat logs | 3 years from last interaction | Service quality & dispute resolution |
| Marketing consent records | Until consent withdrawn + 2 years | Proof of consent for regulatory purposes |
| Device & session logs | 13 months | Security monitoring & fraud detection |
| Closed account data | 5 years from closure date | Regulatory & AML obligations |
When data is no longer required and the retention period has expired, it is securely deleted from 888games systems. Secure deletion means the data cannot be recovered by any subsequent process.
8. Cookies and Similar Technologies
888games uses cookies and similar browser storage technologies to make the platform function correctly and to improve the player experience. Cookies are small text files stored on your device. They do not contain executable code and cannot damage your device.
The cookies used on the 888games platform fall into the following categories:
You can manage optional cookie preferences from your browser settings at any time. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to 888games.
9. Your Data Rights
888games recognises and upholds the following rights in relation to your personal data. These rights are genuine — not listed for appearances. Contact support@888games.ws to exercise any of them and the request will be acknowledged within 3 business days and completed within 30 days.
Right to Access
You can request a full copy of all personal data 888games holds about you. We will provide it in a readable format within 30 days of your request, free of charge.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. Contact support with the correct details and we will update your records promptly.
Right to Erasure
You may request deletion of your personal data. We will honour this request where we are not legally required to retain the data. Regulatory retention requirements (particularly for transaction records) may mean some data cannot be immediately deleted.
Right to Restrict Processing
You may ask 888games to restrict the processing of your data in certain circumstances — for example while the accuracy of data is being disputed, or where you have objected to processing and a determination is pending.
Right to Data Portability
For data you provided to 888games directly and that is processed on the basis of your consent or a contract, you may request it in a structured, machine-readable format — for example if you wish to move to another platform.
Right to Withdraw Consent
Where processing is based on consent — specifically marketing communications — you may withdraw that consent at any time. Withdrawal takes immediate effect and does not affect the lawfulness of processing carried out before withdrawal.
10. Children and Minors
888games is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is performed during the account registration and withdrawal process, and any account found to have been created by a minor is closed immediately with all personal data deleted, except where regulatory requirements mandate a minimum retention period for transaction records involving the account.
If you believe a minor has created an account on 888games, please contact support@888games.ws immediately with as much information as possible. The account will be investigated and actioned as a priority.
11. Third-Party Links and Services
The 888games platform does not contain links to third-party websites for general browsing purposes. All links on 888games.ws lead to other pages within the 888games platform itself. However, 888games integrates with third-party payment providers (Easypaisa, JazzCash, NayaPay, SadaPay, bank portals) as part of the deposit and withdrawal process. When you are redirected to a payment provider's interface to complete a transaction, you are temporarily operating within that provider's environment, which is governed by their own privacy policy — not this one.
888games is not responsible for the data practices of third-party payment providers. We recommend reviewing the privacy policy of any payment provider you use regularly.
12. Changes to This Privacy Policy
888games reviews this Privacy Policy at least annually and updates it whenever our data practices change or when applicable law requires a revision. When a material change is made — one that substantively affects your rights or changes how your data is used — we will notify all registered 888games members in Pakistan via SMS or email at least 14 days before the change takes effect.
The updated policy will be published on this page with the "Last Updated" date revised accordingly. Your continued use of the 888games platform after a policy change takes effect constitutes acceptance of the updated policy. If you do not agree with a change, you may close your account before the effective date and request deletion of your personal data in accordance with Section 9.
For non-material changes — corrections to wording, clarifications that do not alter your rights, or formatting updates — we may update this page without prior notification, though the "Last Updated" date will always reflect the most recent edit.
13. How to Contact Us and How to Complain
For any question, concern, or request relating to this Privacy Policy or 888games's handling of your personal data, contact the 888games Data Team:
- Email: support@888games.ws — subject line "Privacy Request"
- Live Chat: Available 24/7 on the 888games website for general queries
- WhatsApp: Available via the Help section of your 888games account after login
All privacy requests will be acknowledged within 3 business days and resolved within 30 calendar days. If resolution requires more than 30 days — for example, where a complex erasure request involves multiple data systems — you will be informed of the extended timeline and the reason for it before the 30-day mark.
If you are not satisfied with how 888games has handled a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in the jurisdiction applicable to your situation. 888games will cooperate fully with any regulatory investigation.
For responsible gaming concerns — such as requesting self-exclusion, deposit limits, or account closure on welfare grounds — please contact 888games support directly at any time. Responsible gaming requests are always handled as a priority regardless of time of day, and our dedicated welfare team will assist you immediately.